320 Multiple Choice Questions with Answers on SAP CRM Service
The eBook comes in PDF format and is priced at $9.99
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The eBook covers the following:
1. Introduction covering Overview of SAP CRM Service Module, Importance of learning SAP CRM Service Module, Brief history of SAP CRM Service Module - 30 Questions
2. Setting Up SAP CRM Service Module covering Installation and configuration of SAP CRM Service Module, User roles and authorizations, Integration of SAP CRM Service with other SAP modules - 30 Questions
3. SAP CRM Service Features covering Case management, Service order management, Contract management, Installed base management, Service level agreement (SLA) management, Service confirmation and billing, Resource and capacity planning - 70 Questions
4. SAP CRM Service Process covering Incident management, Problem management, Change management, Knowledge management, Service request management - 50 Questions
5. SAP CRM Service Analytics and Reporting covering Service level reporting, Resource utilization reporting, Customer satisfaction reporting, Knowledge base reporting - 40 Questions
6. SAP CRM Service Management covering Service team management, Service performance management, Service contract negotiation and management, Service billing and pricing - 40 Questions
7. Integration of SAP CRM Service with Other SAP Modules covering Integration with SAP CRM Sales Module, Integration with SAP CRM Marketing Module, Integration with SAP ERP modules - 30 Questions
8. Tips and Tricks for Optimizing the Use of SAP CRM Service Module covering Utilizing customization features, Utilizing integration features, Utilizing reporting features - 30 Questions
The eBook comes in PDF format and is priced at $9.99
Please click here to buy the eBook.