Salesforce Commerce Cloud Training Topics
Salesforce Commerce Cloud is a cloud-based platform that provides businesses with the ability to create personalized and intelligent commerce experiences for their customers across all digital channels. With Salesforce Commerce Cloud, businesses can manage their entire e-commerce operation, including product catalog, inventory, pricing, order management, and customer data. It enables businesses to deliver a seamless shopping experience across multiple channels, including web, mobile, social media, and in-store.
The training is on zoom and covers the following:
1. Introduction
1.1 Overview of Salesforce Commerce Cloud
1.2 Why Commerce Cloud is important for businesses
2. Setting up Your Commerce Cloud Account
2.1 Creating a Commerce Cloud account
2.2 Configuring your Commerce Cloud environment
2.3 Customizing your Commerce Cloud dashboard
3. Managing Your Catalog
3.1 Creating and managing products and categories
3.2 Configuring and managing pricing and promotions
3.3 Using inventory management features
4. Managing Your Orders
4.1 Processing and fulfilling orders
4.2 Managing returns and cancellations
4.3 Configuring and managing shipping and taxes
5. Managing Your Customers
5.1 Creating and managing customer accounts
5.2 Using customer segmentation and targeting features
5.3 Configuring and managing loyalty and rewards programs
6. Customizing Your Storefront
6.1 Customizing your storefront design and layout
6.2 Using page and content management tools
6.3 Configuring and managing search and navigation features
7. Integrating with Other Salesforce Products
7.1 Integrating with Sales Cloud for a unified customer view
7.2 Integrating with Service Cloud for customer support
7.3 Integrating with Marketing Cloud for personalized marketing campaigns
8. Reporting and Analytics
8.1 Overview of Commerce Cloud reporting and analytics features
8.2 Creating and customizing reports and dashboards
8.3 Analyzing sales performance and customer behavior
9. Maximizing User Adoption
9.1 Best practices for user adoption and training
9.2 Strategies for successful implementation
9.3 Common pitfalls to avoid
10. Salesforce Commerce Cloud Certification and Career Opportunities
10.1 Overview of Commerce Cloud certification programs
10.2 Tips for preparing for certification exams
10.3 Career opportunities in Commerce Cloud
11. Future Predictions and Emerging Trends in Commerce Cloud
11.1 Overview of emerging trends in Commerce Cloud
11.2 Future predictions for the platform