Salesforce Community Cloud Training Topics
Salesforce Community Cloud is a powerful platform that enables organizations to create online communities for their customers, partners, and employees. It allows businesses to connect with their stakeholders and build stronger relationships with them. Community Cloud provides a variety of features and tools that make it easy to build and customize communities that meet specific business needs.
The training is on zoom and covers the following:
1. Introduction to Salesforce Community Cloud
1.1 Overview of Community Cloud and its features
1.2 Benefits of using Community Cloud
1.3 Comparison with other Salesforce Clouds
2. Setting up Community Cloud
2.1 Creating a Community Cloud account
2.2 Configuring Community Cloud settings
2.3 Customizing the Community Cloud dashboard
3. Building a Community
3.1 Planning the Community structure
3.2 Creating and managing community templates
3.3 Creating and managing community pages
3.4 Configuring community branding and design
4. Creating and managing users and groups
4.1 Creating and managing community users
4.2 Configuring community user roles and permissions
4.3 Creating and managing community groups
5. Community engagement and collaboration
5.1 Enabling community engagement features
5.2 Configuring community collaboration features
5.3 Creating and managing community events and calendars
6. Using community analytics and reporting
6.1 Understanding community analytics
6.2 Configuring community reporting features
6.3 Analyzing community engagement and performance metrics
7. Integrating Community Cloud with other Salesforce Clouds
7.1 Integrating with Sales Cloud for customer relationship management
7.2 Integrating with Service Cloud for customer support
7.3 Integrating with Marketing Cloud for personalized marketing
8. Best practices for community management and success
8.1 Strategies for community adoption and growth
8.2 Best practices for community management
8.3 Common pitfalls to avoid
9. Community Cloud certification and career opportunities
9.1 Overview of Community Cloud certification programs
9.2 Tips for preparing for certification exams
9.3 Career opportunities in Community Cloud
10. Future predictions and emerging trends in Community Cloud
10.1 Overview of emerging trends and technologies
10.2 Future predictions for the platform
10.3 Opportunities for innovation and growth